We all know the term ’social media’, but what does it actually mean for businesses and what they do, rather than the individuals that work within those businesses? Researching the subject extensively throws up many definitions and strategies, many seemingly contradictory, but all slightly confusing. The clearest definition we have found so far is: Social media is the name of the bucket that contains all the catalysts that enable people to collaborate and converse online – which is succint and straight to the point.
Businesses will be drawn to social media by its perceived cheapness, but then face the reality that although it is now ‘cheaper’ to launch initiatives, campaigns etc., utilising social media — it requires qualified and passionate people to make them successful. This will not be easy for many, as it raises a host of issues ranging from empowering employees & agencies to have direct contact with the businesses customers, to staffing up projects differently.
Businesses must realize they will require warm bodies and bright minds to successfully execute their campaigns; whether they are internal or external bodies is another issue altogether – more on that later.

